Eight golden tickets took a group of installers to ESBE’s Reftele factory in Sweden for an intensive, entertaining two-day course, where they could hone their skills and familiarise themselves with pumps and valves specifically developed to improve heat pump performance. The group had all attended an industry training seminar last September at Kings Norton Golf Club, Birmingham, organised by iNstallD. This education hub was established by engineer Dominic Eves, who is a stron